Privacy Policy

A promise to be together

Last updated: April 28, 2025

Schok LLC and its subsidiaries and affiliates ("Schok," "us" or "we") respect your privacy and is committed to protecting it through our compliance with this Privacy Policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide when you access or use the websites www.schokgear.com; www.chronovolt.com; www.schokconnect.com (the "Site" or “Sites”), or the related products, content, activities, features and services available on or through the Sites (the "Service(s)"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

In this Policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), mailing, billing or other physical address, email address, telephone number, billing information, third party payment information (i.e., PayPal), as well as any similar identifying information or information associated with the foregoing.

This Policy applies to information we collect on the Sites; in email, text and other electronic messages between you and the Sites; through mobile and desktop applications you download from the Sites; and when you interact with our advertising and applications on third party websites and services, if those applications or advertising include links to this Policy. Schok is not responsible for the content or privacy practices on any third-party website that may be linked to or from our Sites.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will use and treat it. If you do not agree with the terms of this Policy or our Terms of Service posted on the Sites, which are expressly incorporated herein by reference and made a part of this Policy, your sole remedy is to discontinue your use of the Sites and Services. By accessing or using the Sites or Services, you agree to this Policy, which may change from time to time. Your continued use of the Sites and Services after we make any changes to this Policy is deemed to be acceptance of those changes, so please check the Policy periodically for updates. We will also endeavor to alert you to any changes to the Policy, but we do this as a courtesy and not as a condition to your being bound by any new terms.

U.S. Governing Law

The Sites are designed for and targets U.S. audiences, and is governed by and operated in accordance with the laws of the United States, explicitly the State of Texas. We make no representation that the Sites and Services are operated in accordance with the laws or regulations of, or governed by, other nations, and we do not warrant or imply that the Sites and Services are appropriate for use outside of the United States. By using the Sites or Services, you certify that you meet the age and other eligibility requirements set forth in our Terms of Service. If you do not meet such age and other eligibility requirements, please discontinue using the Sites and Services immediately, as your continued use indicates that you are agreeing to the collection, use, disclosure, management and storage of your information as described in this Policy.

Children Under the Age of 13

The Sites and Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under the age of 13. IF YOU ARE UNDER THE AGE OF 13, DO NOT use or provide any information on the Sites or Services, DO NOT make any purchases through the Sites, DO NOT use any of the interactive or public comment features of the Sites or Services, and DO NOT provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under the age of 13 without verification of parental consent, we will delete that information.

Information We Collect About You and How We Collect It

User-Provided Information: You may be required to provide personal information to access or use certain parts of the Sites or Services including, without limitation, when you place an order or make a purchase, chat with a specialist, subscribe to a newsletter or email list, fill out a form or survey, participate in any of our programs, special events or promotions such as contests, sweepstakes or surveys, submit an employment application, contact us with a comment, testimonial, question or complaint, or report a problem with the Website or Services. If you do not provide the requested personal information, you may not be able to access or use certain features of the Sites or Services.

Depending upon the nature of the transaction, the personal information collected may include your first and last name, billing, mailing, physical or shipping address, telephone number, email address, date of birth, age, gender, occupation, birthday, marital status, employment history, interests, purchase history, payment card information, or other demographic information.

Emails and Social Media Sites: If you correspond with us by email, mail or via social media, we may retain the content of your communication or posting, the email or social media account address from which it was sent, and our response. Content and other information in or related to emails sent by you to Schok or postings on any of Schok’s social media pages or accounts, blogs or other third party sites including, without limitation, Facebook, Instagram, YouTube, Twitter, LinkedIn and Pinterest, may be used as testimonials or for other marketing purposes in accordance with our Terms of Service. Please be aware that when you receive a receipt acknowledging your email, upload to one of our social media pages or accounts, or submission of a form, it means that the message, uploaded item, or form has been routed into the Internet, and not that it has been received by us. Please also note that we collect information automatically using technology when you visit our Sites or social media pages or when you open one of our emails as described in this Policy.

Third Parties: We may also collect personal information about you from other third parties, such as demographic firms, to make our future products, services and marketing efforts more efficient and personalized for you. We may combine all information that you provide to us or that we collect over time with information obtained from other sources and may disclose this information within our corporate family of companies or our service providers.

Cookies, Beacons, and Similar Technologies Information:

We, along with certain third parties such as content providers, social media platforms, and advertisers, use technologies called cookies, beacons, or pixels, as well as other tools (collectively known as “technologies”) that communicate information from your device to a server, including those owned by third parties. These technologies can be embedded in online content, videos, and advertisements. They allow a server to read certain types of information from your device, know when you have viewed particular content or a particular advertisement, and determine the time and date on which you viewed the content as well as information about your device, including the IP address of your device.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To provide the products, services, features, programs, content and information you request.

To contact you regarding products, services, programs, promotions or special events we believe may be of interest to you.

To operate, maintain, and provide to you the best possible features, products, services, content and functionality of our Sites and Services, and overall customer experience.

To analyze visits to our Sites and learn about the interests, preferences, demographics and behaviors of our visitors in the aggregate (e.g., across the country) and also on a personal level, so we can improve our products, services and programs and deliver to you the type of content, features, products, services, programs and promotions that you are most interested in.

To process registration requests when you register for our programs, services or promotions, or otherwise administer your participation in our programs, services or promotions.

To respond to your questions, requests, comments or complaints, and determine your satisfaction with our products, and services.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

To notify you about changes to our Sites or Services or to provide you with notices about your account, including expiration and renewal notices.

To compare and review your personal information for errors, omissions and accuracy.

To prevent, detect or investigate any fraudulent, abusive or illegal act.

In any other way we may describe at or around the time you provide the information.

For any other purpose with your consent.

Compliance with Law and Fraud Protection: We may, and you authorize us to, use and disclose any information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, governmental request or legal process served on us or our affiliates; (2) to investigate, prevent or take action regarding suspected or actual illegal activities; (3) to enforce our Terms of Service, take precautions against liability, investigate and defend ourselves against any third party claims or allegations, assist government enforcement agencies, or protect the security or integrity of our Sites and Services; (4) to exercise or protect the rights, property, or personal safety of Schok, our users or others; (5) to other companies and organizations for credit fraud protection and risk reduction; and (6) to enforce any agreement we have with you.

Non-Personally Identifiable Information: We may share non-personally identifiable information (including, without limitation, anonymous usage data, referring/exit pages and URLs, platform types, number of clicks) with interested third parties to help them understand the usage patterns for certain services.

Schok may allow other companies, called third party ad servers or ad networks, to serve advertisements on our Sites or Device or both. These third party ad servers or ad networks use technology to directly send to your browser the advertisements and links that appear on our Sites. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and to personalize the advertising content.

Schok does not provide any personally identifiable information to these third party ad servers or ad networks without your consent. However, please note that if an advertiser asks Schok to show an advertisement to a certain audience and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach. You should consult the respective privacy policies of these third party ad servers or ad networks. This Policy does not apply to, and we cannot control the activities of, such advertisers.

How We Protect Your Information

Schok uses commercially reasonable ethical, physical, managerial, and technical safeguards to preserve the integrity and security of your personal information consistent with industry standards. For example, we use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. The security of your personal information is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is ever 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot ensure or warrant the absolute security of any information you transmit to Schok or our Sites or Services, and you do so at your own risk. When Schok receives a transmission of personally identifying information from you, Schok makes commercially reasonable efforts to ensure the security of such information on our systems. However, please note that this is not a guarantee that such information will not be accessed, disclosed, altered, or destroyed by breach of any of our ethical, physical, technical, or managerial safeguards. While we strive to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online.

Compromise of Personal Information

In the event that personal information is compromised as a result of a breach of security, Schok will notify those persons whose personal information has been compromised as soon as practicable, in accordance with the notification procedures set forth in this Policy, or as otherwise required by applicable law.

Links to Other Websites and Social Media

We are not responsible for the practices employed by websites linked to or from our Sites nor the information or content contained therein, and we make no warranty, either express or implied, concerning the content of any such site, including the accuracy, completeness, reliability, or suitability thereof for any particular purpose, nor do we warrant that any such site or its content is free from any claims of copyright, trademark, or other infringement of the rights of third parties, or that any such site or its content is devoid of viruses or other contamination. Schok may provide links to other websites to you solely as a convenience, and the inclusion of linked sites does not imply endorsement by Schok of any of the linked sites. Please remember that when you use a link to go from our Sites to another website, our Policy is no longer in effect. Your browsing and interaction on any other website, including those that are linked to our Sites, is subject to that other website's own rules and policies. Please read over the other website's rules and policies before proceeding. We do not ensure the security of your personal information if you visit websites not belonging to Schok. We further reserve the right to terminate a link to a third party site at any time.

We sometimes use content on our Sites or Services that we obtain from third party sites or social media platforms such as Facebook, Instagram, YouTube, Twitter, LinkedIn and Pinterest. The privacy protections provided on these third party sites and social media platforms are not part of our Policy and may differ from the privacy protections described in this Policy. If you upload content related to Schok or our Services on third party sites or social media platforms or sites that share information with the general public, user community, and/or other third party sites, it may be used or shared by us on our Sites or our social media pages and accounts to promote our products and services. Consequently, you should review the privacy policies of these third party sites before using them and ensure that you understand how your content may be used.

Your Choices, Opting Out and Reviewing or Making Changes to Your Information

By providing your email address to Schok, you consent to our use of such email address to send you website and service related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages including, but not limited to, newsletters, payment information, credit card update notifications, account status, legal updates, changes to features of our Sites or Services, product updates, special offers or promotions, or other account information.

If you do not want to receive such email messages, you may opt out by: (1) following the unsubscribe instructions in any of our promotional emails; or (2) sending a written request to the email address set out below. Opting out may prevent you from receiving email messages regarding updates, improvements, promotions or offers. You may not opt out of service related emails, including information provided to or from Schok regarding a product purchase, warranty registration, product service experience or other transaction. Opting out does not affect our communications with you via telephone or email related to any orders with us or other ongoing transactions, nor does it affect our use of your non-personally identifiable information as described in this Policy.

To the extent you are receiving SMS Messaging from Schok, you may opt out by replying to any message we send you with the word "STOP" or by contacting us via email at support@schokgear.com. To the extent you receive notifications from any of our applications, you may opt out of receiving push notifications on your mobile device through your account and device settings.

NOTE: Please allow up to ten (10) business days for us to process your opt out request. We may continue to send you transactional or operational communications after your opt out request is processed.

You can ask to review, update or make changes to the personal information we maintain about you at any time by sending an email to support@schokgear.com. We may take a reasonable period of time to respond. If you request the deactivation or change of information on our system, such information may be retained in our backup systems for a period of time subject to technology restrictions, or as a precaution against systems failures. Some information may be retained for longer periods as required by law, contract or auditing requirements, or as otherwise described in this Policy. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Changes to Our Privacy Policy

It is our policy to post any changes we make to this Policy on this page. The date the Policy was last revised is identified at the top of this page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you, and for periodically visiting our Sites and this Policy to check for any changes.

IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS

California Consumer Privacy Act

If you are a California resident, then the information below also applies to you. The information reflects Schok’s current practices and practices during the past 12 months. Certain terms used in this section have the meanings given to them in the California Consumer Privacy Act (“CCPA”). Note that this CCPA section only applies to California customers. The privacy notices for personal information collected in California in commercial context can be found on https://schokgear.com/pages/privacy-policy/businesscaliforniaprivacy.

Categories of Personal Information Schok Collects from or About Its Consumers

Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number)

Demographics (e.g., age, sex, race, date of birth, education, occupation)

Commercial information (e.g., products or services purchased, purchase history)

Internet or other electronic network activity (e.g., browse or search history)

Geolocation data (e.g., latitude or longitude)

Audio, electronic, visual, or similar information (e.g., recording of Guest service calls)

Inferences drawn from any of the above (e.g., preferences or characteristics)

Categories of Sources from Which Schok Collects Personal Information About Consumers (for more information, see the how is your information used section of this privacy policy).

Consumer Directly

Advertising Networks

Data analytics providers

Government Entities

Social networks

Schok subsidiaries

Operating systems and platforms

Data brokers

Business or Commercial Purposes for Which Schok Collects and May Share (for Cross-Context Behavioral Advertising), or Sell Personal Information About Consumers (also see the how is your information used section of this privacy policy).

Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytics services, providing storage or providing similar services;

Providing advertising and marketing services;

Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;

Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with us;

Helping to ensure security and integrity;

Debugging to identify and repair errors that impair existing intended functionality;

Undertaking internal research for technological development and demonstration; and

Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.

We do not collect or process Sensitive Personal Information (as defined by California law) for the purpose of inferring characteristics about individuals.

To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

Retention of Personal Information

We will retain your personal information in accordance with Schok’s record retention requirements and policies which reflect business and legal considerations. Schok will retain your personal information for the time period reasonably necessary to achieve the business and commercial purposes described in this Privacy Policy (including the California Residents section) or any other notice provided at the time of collection. Your personal information may be retained longer if required or permitted by applicable law.

Categories of Personal Information About Consumers that Schok may Share (for Cross-Context Behavioral Advertising) and Categories of Third Parties to Whom Personal Information Is Shared (for Cross-Context Behavioral Advertising)

Category of Personal Information	Category of Third Party
Internet or other electronic network activity (e.g., “cookies” or other tracking tags) Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number) Demographics (e.g., age, sex, race, date of birth, education, occupation) Commercial Information (e.g., products or services purchased, purchase history)	Advertising Networks Merchant Partners Social Networks

California Do Not Track Disclosures

California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how a website operator responds to "Do Not Track" (DNT) browser settings. DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. We do not currently take actions to respond to DNT signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a DNT standard once one is created. For information about DNT, please visit: www.allaboutdnt.org.

Contact Us

If you have any questions about this Policy, the practices of our Sites or your dealings with our Sites, or if you wish to update your preferences, you may contact us using one of the following methods:

Call: 888-48-SCHOK

Email: support@schokgear.com

Send mail to:

Schok LLC

5850 Town & Country Blvd.

Ste, 203

Frisco, TX 75034